1. Introduction

At London Shades, we value the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services in British Columbia, Canada.

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2. Information We Collect

We collect personal information that you provide directly to us, as well as information that we collect automatically through your use of our website.

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Personal Information: When you inquire about our services, make a purchase, or contact us directly, we may collect personal information, including but not limited to:
  - Name
  - Contact information (email address, phone number)
  - Address
  - Payment details (if you make a purchase)

- **Automatically Collected Information:** When you visit our website, we may automatically collect certain information about your device, including IP address, browser type, referring pages, and the date and time of each visit.

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3. Use of Information

We use your information to:

- Provide and improve our window covering services
- Process payments and fulfill orders
- Respond to your inquiries and provide customer support
- Improve our website functionality, layout, and content
- Send you marketing communications if you have opted in
- Comply with legal requirements and protect our business interests

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4. Sharing Your Information

We may share your personal information with:

- Service Providers: We may share your information with third-party service providers who assist us with website hosting, payment processing, customer service, and other business operations. These providers are obligated to protect your information.
- Legal Requirements: We may disclose your information if required by law or if we believe disclosure is necessary to protect our rights, comply with legal obligations, or prevent fraud.

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5. Security of Your Information

We implement reasonable physical, technical, and administrative security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyze website traffic, and track user behavior. You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly without cookies.

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7. Your Rights

As a resident of British Columbia, you have certain rights regarding your personal information, including the right to:

- Access and obtain a copy of your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal limitations
- Opt out of marketing communications by following the unsubscribe link in our emails or by contacting us directly

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the date at the top of the policy will be updated accordingly. We encourage you to review this policy periodically for any changes.

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9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

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